Privacy Policy

Thank you for using LamiAi.
Operated by HOLLA LIKEE TANGO LIVE CHAT LTD, currently available only for iOS mobile applications.

We highly value the privacy of our users. This policy explains how we collect, store, use, and share your information while providing our services.

Protecting your information security is one of our key responsibilities. When you use our application, you may provide relevant information while interacting with LamiAi. We only process this information in accordance with the provisions of this Privacy Policy to ensure you can engage in secure and personalized interactions with your AI companion. Additionally, LamiAi learns from your interactions to continuously improve the conversational experience. Furthermore, we may use your website visit information to promote our services, but your conversation content will never be used for advertising or marketing purposes, and we will not disclose it.

1. Information We Collect

A. Information You Provide

When using our services, you may provide the following information:

• Account Information: Your account and password may be stored through quick login.
• Profile Information: During registration, you may provide details such as your nickname, date of birth, gender, and interests.
• Messages and Content: Includes messages, photos, voice, and text content you send and receive.
• Interests and Preferences: You can choose conversation and communication preferences. We may also learn about your interests based on usage habits to personalize your service experience.

B. Information We Collect Automatically

• Device and Network Data: Includes operating system, device model, browser, IP address, language settings, etc.
• Usage Data: Includes your interaction history, links clicked, pages viewed, etc.

We use technologies such as cookies, web beacons, and local storage to collect information. Advertising partners may also use these technologies to collect device and interaction data but cannot access your conversations or content. For more information, please refer to our Cookie Policy.

2. How We Use Your Information

A. Use of Your Information

1. Purpose: Operating and Managing Services

We use this information to provide and maintain services, fulfill contractual obligations, create accounts and profiles, manage payments, transactions, and rewards, process your feedback and inquiries, and send you relevant administrative information.
Contractual Necessity: Account information, profile details, messages and content, interests, payment and transaction data, device data, usage data.

2. Purpose: Providing Core Application Features

We use this information to provide you with a personalized AI companion, support personalized profile settings and secure interactions, enable the AI to improve conversational experiences through your usage, and synchronize LamiAi history.
Contractual Necessity: Account information, profile details, messages and content, interests, payment and transaction data, device data, usage data.

3. Purpose: Monitoring and Protecting Services

To prevent fraud and misuse of services, ensure IT system security, including system testing, maintenance, and data hosting.
Legitimate Interests: Account information, profile details, messages and content, interests, payment and transaction data, device data, usage data.

4. Purpose: Analyzing Service Usage Trends

We aggregate and anonymize personal data to analyze service usage, improve service functionality, and optimize business and marketing strategies.
Legitimate Interests: Account information, profile details, messages and content, interests, payment and transaction data, device data, usage data.

5. Purpose: Marketing and Advertising Services

We may send you relevant information via email and display personalized ads on the web.
Legitimate Interests: Consent may be required as per legal requirements.
Account Information: Device and network data, usage data.

6. Purpose: Enforcing Agreements, Complying with Legal Obligations, and Defending Legal Claims

We use this information to ensure compliance with terms, protect the rights of all parties, verify user age, handle legal disputes, debts, and comply with legal proceedings.
Legitimate Interests: Legal obligations.
Account Information: Profile details, messages and content, interests, payment and transaction data, device data, usage data.

B. Sensitive Information

This service allows you to input information that may be sensitive and subject to special protection under applicable laws. This section explains how we use and protect sensitive information.

Sensitive Information Provided in Messages and Content: During conversations with your AI companion, you may choose to provide information about your religious views, sexual orientation, political opinions, health, racial or ethnic background, philosophical beliefs, or trade union membership. By providing sensitive information, you consent to our use of this information for the purposes outlined in this Privacy Policy. However, please note that we will not use your sensitive information—or any content from your LamiAi conversations—for marketing or advertising.

3. How We Share Your Information

A. Service Providers

We share your information with partners who provide services or assist in operating our business, including hosting, IT support, customer service, and website analytics. We also share information with companies providing marketing services, but your LamiAi conversation content will not be used for advertising or marketing purposes.

B. Professional Advisors

When necessary, we share information with advisors such as lawyers, auditors, banks, and insurers who provide professional services to us.

C. Advertising Partners

We share website visit-related information, such as clicked links, viewed pages, IP addresses, advertising IDs, and browser types, with advertising companies to deliver targeted ads and other marketing activities based on interests. Such information helps us and our advertising partners with targeted advertising. However, we will not use your LamiAi conversation content or photos provided within the app for marketing purposes.

D. Authorities and Other Relevant Parties

If required to ensure legal compliance or for protection, we may share information with law enforcement agencies, government departments, and relevant private parties, as detailed in Section 2.A.

E. Business Transferees

In the event of transactions involving the sale of company assets, mergers, acquisitions, restructuring, or liquidation, we may share information with relevant parties.

4. How We Protect Your Information

We employ various industry-standard security measures to protect your data from unauthorized access, use, or disclosure. Your account is password-protected, and you are responsible for managing your password to prevent unauthorized access to your personal information. Please log out after use and restrict access to your device and browser.

Data in transit is encrypted using standard SSL encryption technology. Stored data is kept on secure servers with multiple layers of security controls, such as firewalls, role-based access control, and password protection. While we strive to protect your data, no technology can guarantee 100% security. In the event of a data breach or other security incident, we will notify you promptly.

5. Where We Store Your Information

Our services primarily operate in Singapore. If you are located in another region, please note that the information you provide may be transferred, stored, and processed in Singapore, where privacy laws may differ from those in your country.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.

When determining the retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of unauthorized use or disclosure, and the purposes for processing the information. We also consider whether there are alternative means to achieve these purposes and comply with applicable legal requirements.

7. Your Rights and Choices

A. Unsubscribing from Marketing Communications

You may opt out of all marketing-related emails and other communications by following the unsubscribe or opt-out links in the communications you receive or by contacting us (see the "Contact Us" section for details). However, you may still receive non-marketing emails related to the service.

C. Restricting Our Use of Sensitive Personal Information

If you choose to provide sensitive personal information in your messages and content, we will only use this information to facilitate conversations with your AI companion, as described in the "Sensitive Information" section. If you do not want us to process your sensitive information for these purposes, please do not provide it. You may request the deletion of the information you have provided by following the instructions in the "Personal Information Requests" section.

D. Personal Information Requests

We provide you with choices regarding the processing of your personal information. Depending on your region and interaction with our services, you may submit the following requests regarding your personal information:

• Understand how we collect and use your personal information. We have provided this information to you through this Privacy Policy, and you do not need to submit a separate request.
• Request a copy of the personal information we have collected about you. Where applicable, we will provide it in a user-friendly and portable machine-readable format.
• Correct inaccurate or outdated personal information.
• Delete personal information that we no longer need for providing services or other legitimate purposes. You may also delete your account yourself in the account settings.
• Withdraw consent if we collected and processed personal information based on your consent. Withdrawing consent will not affect the lawfulness of processing conducted prior to withdrawal, nor will it affect our processing of personal information based on other legal grounds.
• Request restrictions on or object to our use of personal information.

To submit a request, please contact us as instructed in the "Contact Us" section. We may ask you to provide certain information to verify your identity. Depending on the laws in your region, you may have the right to authorize an agent to submit a request on your behalf. In such cases, we will verify the agent’s identity and authorization in accordance with applicable legal requirements. You have the right to exercise the above rights